Terms and Conditions

TERMS & CONDITIONS

These updated Terms (“Terms”) are issued by North Bay Pressure Washing, Inc. dba North Bay Restaurant Services and East Bay Restaurant Services (“Service Provider”) and apply to all existing service agreements with our clients (“Client”). These Terms are effective as of July 15, 2026, and form part of your current agreement with us.

These Terms shall remain in effect for the remaining duration of your original contract, which is valid for two (2) years from the date it was signed.

Service fees and rates shall remain fixed for the duration of the Initial Term. Upon commencement of any Extension Term, or after the expiration of the Initial Term, Service Provider reserves the right to modify pricing, subject to mutual written agreement.

This Agreement governs the full range of commercial cleaning and maintenance services offered by Service Provider. However, Client shall only be obligated to receive and pay for services that are specifically requested, quoted, and approved in writing (via quote acceptance, work order, or scheduled service confirmation). No service shall be deemed authorized unless expressly agreed to in such manner.

Each service offered by the Service Provider (e.g., Steam cleaning, hood cleaning, used cooking oil collection, grease trap pumping, etc.) is subject to its own specific Terms and Conditions, which supplement and form part of this overall Agreement. By engaging any individual service, the Client agrees to the applicable service-specific terms in addition to the general terms outlined herein.

Service Agreement & App Use Terms & Conditions

These Terms and Conditions (“Agreement”) govern all services provided by North Bay Pressure Washing, Inc. DBA Service Provider (“Service Provider”) to the Client. By engaging our services, the Client agrees to the following terms.

1. Service Scope and Work Conditions

1.1. Description of Services

Service Provider provides professional cleaning services, including but not limited to kitchen exhaust hood cleaning, grease trap pumping, steam cleaning, and related commercial cleaning tasks, utilizing industrial equipment and chemicals.

1.2. Site Access & Safety Requirements

Client shall ensure that service areas are accessible and safe at the scheduled time. Service Provider reserves the right to delay, reschedule, or cancel services if unsafe conditions are present (e.g., blocked access, hazards, unsecured pets, etc.).

1.3. After-Hours and Emergency Access

Client agrees to provide access to the premises outside of regular business hours for scheduled or emergency services. The Client is responsible for providing the Service Provider with a key and alarm code, which will be used for access to the premises. The Service Provider will lock up and reset the alarm system after completing the service, unless otherwise agreed upon in writing. Service Provider is not responsible for securing the premises before the service begins.

2. Key Handling and Property Access

2.1. Key Security

Service Provider maintains a secure, internal coded system for storing client keys. Keys are only accessible by authorized personnel and are stored in a locked facility inside a locked box.

2.2. Liability for Access

By providing access credentials or keys, the Client authorizes Service Provider to enter and perform services. Service Provider is not liable for loss or damage unrelated to services performed. Lost or damaged keys will be replaced at the Client’s expense, limited to the cost of standard rekeying.

2.3 Access Credentials

Client shall provide keys, alarm codes, or other necessary access credentials for all doors and gates to allow Service Provider to perform services. Credentials must be provided prior to or at the time of first service.

2.4. Updates to Access

Client agrees to promptly notify Service Provider of any changes to locks, keys, or alarm codes to avoid service interruptions.

2.5 Service Delays

Service Provider is not liable for delays or missed services caused by restricted access, unsafe conditions, or Client’s failure to comply with these terms.

3. Billing & Payment

3.1. Invoicing Schedule
Invoices are issued on the same or next business day following service.

3.2. Payment Terms
Payment is due within thirty (30) days from the invoice date (NET 30), unless otherwise agreed in writing.

3.3. Credit Terms
Clients may apply for NET terms; however, such terms will only be granted upon successful verification of references and proof of good credit history. The Service Provider reserves the right to deny or revoke credit terms at its discretion.

Clients who refuse to provide a valid credit card on file, or who do not have a credit card available, must apply for NET terms in order to receive services.

If neither a valid credit card nor approved NET terms are in place, services may be paused or withheld until payment arrangements are secured.

3.4. Payment Authorization & Methods

Clients with approved NET terms are not required to keep a credit card on file. However, if payment is not received by the 32nd day after the invoice date, a late fee will be applied.

Clients without approved NET terms must provide and maintain valid credit card information on file for automatic payment of all services. If payment is not received by the 32nd day after the invoice date, the card on file will be charged for the outstanding balance.

All Clients may choose to pay their invoice by charging the credit card on file on the day the invoice is issued, ACH transfer, or Check.

3.5. Credit Card Fee
All credit card payments are subject to a 3% processing fee, which is the responsibility of the Client. (ACH and check payments are not subject to this fee.)

3.6. Late Fees
A 2% late fee will be assessed every 30 days on any unpaid balance.

Payments received after a late fee date will not waive any assessed late fees. The invoice will remain open until all late fees are paid, and additional late fees may continue to apply to any remaining unpaid balance, including partial balances.

At 80 days past due, accounts enter pre-collections and internal collection efforts will begin.

At 90 days past due, accounts will be turned over to a third-party collections’ agency.

3.7. Returned Payments
A $35 fee will be charged for any returned checks or failed transactions.

3.8. Service Suspension & Revocation
The Service Provider reserves the right to suspend services immediately if a Client develops a pattern of late payments or has excessive overdue invoices. If an account remains unresolved or is sent to collections, the Service Provider may permanently revoke services and terminate the Client relationship.

Reinstatement of suspended services will only occur once all outstanding balances, late fees, and applicable charges are paid in full. The Service Provider may also require the Client to provide and maintain an additional valid payment method on file before services are resumed.

4. Service Delays, Rescheduling, Suspension and Termination

4.1. Cancellation Policy

Cancellations for scheduled service visits must be made at least two (2) business days prior to the appointment during office hours (Monday–Friday, 8 a.m.–5 p.m.) to allow for route adjustments. On-site cancellations or no-shows will incur a cancellation fee equal to 50-90% of the scheduled visit cost.

4.2. Client Responsibility for Service Delays or Rescheduling

The Client may request to delay or reschedule services by notifying the Service Provider at least two (2) business days prior to the scheduled appointment. Any decrease in service frequency may result in adjustments to pricing, including potential increases.

4.3. Potential for Unfavorable Conditions

Deferred services may result in unfavorable conditions that could impact the effectiveness or safety of the service. Delaying or rescheduling services may expose the system or equipment to further wear, damage, or failure, potentially increasing repair costs, downtime, or liability risks. The Service Provider is not responsible for any deterioration of equipment or system functionality that occurs during a delay. This includes, but is not limited to, issues such as increased grease buildup, system malfunctions, or unsafe conditions resulting from a delay in service.

4.4. Service Provider Not at Fault for Delays or Issues Post-Rescheduling

The Client understands that if any problems arise after deferring services, such as equipment failure, system breakdown, or compliance issues, these issues are not the fault of the Service Provider. Delaying necessary repairs or maintenance may exacerbate existing problems, leading to further damage that the Service Provider cannot be held liable for.

The Service Provider is not responsible for additional repairs, damages, or failures that occur as a result of rescheduling or deferring services, as long as the original service was scheduled according to the agreed-upon terms.

4.5. Additional Charges Due to Delays

Rescheduled services may result in additional charges if the service requires more time, resources, or adjustments due to deferred maintenance. These charges may include, but are not limited to, extra travel fees, revised labor rate, etc.

4.6. Suspension for Non-Payment

Services may be suspended if an account becomes more than 60 days past due. Services will resume only after full payment is received or acceptable arrangements are made.

4.7. Termination of Agreement

Either party may terminate the agreement with thirty (30) days’ written notice. Any unpaid balances remain due per these terms. Either Party may terminate this Agreement at any time, and such termination shall not result in the imposition of any cancellation fees, penalties, or early termination charges.

5. Liability and Risk Allocation

5.1. Damage Disclaimer

Service Provider is not liable for: Pre-existing structural issues or damage, Cosmetic changes from cleaning (e.g., discoloration, wear exposure), Damage caused by undisclosed hazards or material weaknesses. Client is responsible for informing Service Provider of fragile materials or surfaces.

5.2. Hazardous Waste & Environmental Compliance

Service Provider is licensed and trained to remove and dispose of grease and waste in accordance with local, state, and federal laws. Service Provider is not responsible for environmental violations resulting from pre-existing conditions or client misuse.

5.3. Indemnification

Client agrees to indemnify and hold harmless Service Provider, its employees, and subservice Providers from any claims, damages, or losses arising from: Client negligence, Failure to disclose relevant site conditions, Breach of this Agreement.

6. Insurance

Service Provider maintains appropriate liability, automotive, and workers’ compensation insurance. Proof of coverage is available upon request.

7. Contract Term and Right of First Refusal

7.1. Term

This Agreement is effective for an initial term of two (2) years from the execution date. It will automatically renew on a rolling annual basis unless either party provides written notice of non-renewal or a request to renegotiate.

7.2. Right of First Refusal

The Client grants Service Provider a right of first refusal for all comparable services. Should the Client receive an offer for similar services from a third party, the Client agrees to tender the offer to Service Provider and provide the opportunity to match any inducements.

8. Governing Law and Jurisdiction

This Agreement shall be governed by the laws of the State of California. Any legal disputes shall be resolved exclusively in the courts located in Sonoma County, California.

9. Force Majeure

Service Provider shall not be held liable for any delay or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, labor strikes, mechanical failures, power outages, or acts of government.

10. Entire Agreement

This document constitutes the entire agreement between the parties and supersedes all prior discussions or representations. Any modifications must be made in writing and signed by both parties.

11. Scope of Services

The Client agrees to retain Service Provider (“Service Provider”) to perform the following commercial cleaning services, as applicable: FOG (Fats/Oils/Grease) Collection, Grease Trap Pumping, Hood Cleaning, Hood Repairs, Hydro Jetting, Interceptor Pumping, Steam Cleaning, Used Cooking Oil Collection & Recycling. Any additional services not listed above must be requested in writing and may be subject to a separate quote or service addendum. Services will be performed at the Customer’s commercial premises as outlined in the accompanying service schedule or invoice.

12. Use of the Restaurant Services App

12.1. Primary Communication and Service Management Platform

By entering into service with North Bay Pressure Washing, Inc., the client agrees to use Service Provider ’ proprietary mobile and/or web application (“The Restaurant Services App”) as the primary and official platform for all service-related communication, documentation, and management. This includes, but is not limited to: viewing service schedules, receiving real-time job updates and push notifications, accessing and paying invoices, reviewing service reports and compliance records, accessing historical job data and service photos, submitting service requests or reporting issues, messaging with North Bay representatives, updating account and billing information.

12.2. User Access & Account Responsibility

Access to the App is limited to authorized representatives of the client. The client is responsible for safeguarding login credentials and for all activity conducted under their account. Service Provider shall not be liable for any unauthorized access or misuse resulting from compromised credentials.

12.3. Client Responsibility for Monitoring the App

The client acknowledges and agrees that it is their sole responsibility to regularly log into and monitor the App for service updates, compliance alerts, or actions required. Service Provider shall not be liable for missed communications, delays, disruptions, or additional charges resulting from the client’s failure to do so.

12.4. Data Accuracy

The client agrees to maintain current and accurate information in the App, including contact details, service locations, and billing information. Service Provider shall not be responsible for issues caused by inaccurate or outdated client-entered data.

12.5. Technical Requirements & Compatibility

The client is solely responsible for ensuring that devices used to access the App meet minimum technical requirements. Service Provider shall not be held liable for service issues caused by device incompatibility, outdated software, or poor connectivity.

12.6. Service Availability & Downtime

While Service Provider strives to provide continuous App availability, temporary interruptions may occur for maintenance, updates, or technical issues. The client acknowledges that such downtime does not constitute breach of agreement and waives any claims for service credits or damages as a result.

12.7. Usage Monitoring & Abuse

Service Provider reserves the right to monitor App usage for security and compliance purposes. Any abuse, unauthorized access, or misuse may result in account suspension, restricted functionality, or termination of services.

12.8. Legal & Compliance Notifications

Compliance documentation and regulatory alerts delivered through the App shall constitute official notice. Clients are responsible for reviewing and acting upon such notices promptly.

12.9. Data Ownership & Privacy

All service data entered into or generated by the App remains the property of the client. Service Provider may use anonymized, aggregated data for internal analysis, service improvements, and operational reporting. North Bay will not share or sell identifiable client data without express written consent, except as required by law.

12.10. Feature Updates & Beta Tools

Service Provider may release updates, improvements, or beta features within the App from time to time. Participation in beta tools is optional and may carry risks. Clients opting in to such features acknowledge use at their own discretion and agree to provide feedback if requested.

12.11. Modifications to the App

Service Provider reserves the right to add, remove, or modify App features at its sole discretion and without prior notice, provided such changes do not materially impair the client’s access to essential service data or communication.

12.12. Termination of Access

Upon service cancellation, prolonged inactivity, or breach of these Terms, Service Provider reserves the right to suspend or permanently terminate App access. Archived service data may be retained or deleted in accordance with applicable data retention policies.

FOG (Fats/Oils/Grease) Collection Service Terms & Conditions

1. Scope of Service

Service Provider’ scope is limited to pumping out the FOG (fat/oil/grease) container. The Service Provider does not perform a full deep cleaning of the container, or the area surrounding the container. Cleaning and maintenance of the area around the container is the responsibility of the Client and is not included in the scope of services.

2. Container Accessibility and Maintenance

– Client agrees to ensure that FOG containers are accessible and clear of obstructions on the scheduled service day in compliance with

California Health and Safety Code §114201(b).

– Client is responsible for maintaining the container and surrounding area in a clean, safe, and sanitary condition.

– Any damage to containers caused by Client negligence or improper use will be repaired or replaced at Client’s expense.

3. Equipment Use and Risks

– Service Provider is not liable for damage caused by pre-existing site conditions, inadequate access, or factors outside Service Provider’s

control.

– Client agrees to notify Service Provider of any site-specific hazards or restrictions prior to service.

4. Compliance and Safety

– Client agrees to comply with all applicable local, state, and federal regulations regarding FOG storage and disposal.

– Client is responsible for proper segregation of waste to avoid contamination of FOG containers. Failure to comply will result in charges or

suspension of services.

Grease Trap Pumping Service Terms & Conditions

1. Scope of Service

Service Provider’ scope is limited to pumping out the grease trap. The Service Provider does not enter the pipes or clean the area surrounding the grease trap. Cleaning and maintenance of the area around the trap, as well as any plumbing or further cleaning beyond the pumping service, are the responsibility of the Client and are not included in the scope of services. Hydro Jetting services for systems with significant grease buildup are available for an additional fee.

2. Accessibility

Client agrees that the grease trap shall be accessible on the scheduled service day in compliance with California Health and Safety Code §114201(b). Any access issues or obstructions may result in delays or additional charges.

3. Service Reports

A FOG compliance report specific to the Client’s jurisdiction and before and after photos will be provided with each service report.

4. Condition Evaluation Disclaimer

Service Provider does not conduct a formal evaluation of the condition, structural integrity, or long-term functionality of the grease trap beyond the scope of the pumping service. However, during the course of service, the Service Provider will observe and note visible conditions of structural components such as baffles, lids, and walls, and include these observations in the FOG report when applicable. These notes are for informational purposes only and do not constitute a full inspection or professional assessment. Any necessary repairs, replacements, or ongoing maintenance beyond pumping are the sole responsibility of the Client. Service Provider does not provide specific recommendations or professional advice regarding repairs or replacements, and the Client acknowledges that such matters must be addressed independently.

5. Equipment Use and Risks

– Service Provider uses specialized pumping equipment and will open grease trap lids or access points during service. Client acknowledges

the inherent risks, including slips, trips, or falls around the grease trap and equipment.

– Client agrees to maintain a safe environment and hold Service Provider harmless from any injuries or damages related to site conditions or

Client’s failure to provide a safe workspace.

Hood Cleaning Service Terms & Conditions

1. Scope of Service

Service Provider will perform professional hood and exhaust system cleaning services in accordance with NFPA 96 standards. This includes the removal and degreasing of filters, cleaning of the hood canopy, plenum, accessible ductwork, and exhaust fan units using high-pressure hot water and commercial-grade degreasers. The work area will be protected during service and fully cleaned afterward, with stainless surfaces polished and all debris removed. A compliance certificate will be affixed to the hood upon completion, along with before-and-after photos and a service report.

Please note: In cases where only the lower portion of the hood system is being serviced (e.g., filters, canopy, and plenum), the Client acknowledges that the remaining components—such as upper ductwork and rooftop fan assemblies—will not be cleaned during this visit and may not meet full NFPA 96 compliances. It is the Client’s responsibility to ensure that the entire system is cleaned as required. Any additional repairs, filter replacements, or inaccessible areas are not included in this scope and remain the responsibility of the Client.

2. Access & Keys

Client must provide a key, alarm code, or other means of access prior to or at the time of recurring hood cleaning services. For facilities that operate 24/7 or remain open during service hours (e.g., hospitals or late-night businesses), the Client must ensure that authorized personnel are available to grant access and facilitate service as needed.

3. Service Documentation

Before and after photos of each cleaning will be provided along with a detailed follow-up report after every service.

4. Electrical Safety

Client acknowledges that no electrical equipment should be used when wet or damp. Service Provider is not responsible for damage related to electrical hazards during or after cleaning. Fans must be tippable and equipped with flexible electrical conduit for safe removal. Service Provider will exercise due care but is not responsible for damage due to faulty wiring, worn bearings, fan belts, incorrect system installations, loose or damaged mounts or other hidden conditions (NFPA 96).

5. Hood Cooling

Hoods that run hot overnight must be turned off sufficiently in advance to cool before cleaning. If the hood is too hot to touch on arrival, a full cleaning may not be possible.

6. Accessibility

Client is responsible for ensuring that all cleaning areas are fully accessible at the time of service, including but not limited to roof access, ventilation systems, and ducts. If roof access is not provided, the Service Provider will only be able to clean the accessible portions of the system. Any areas that cannot be accessed will not be cleaned. If a subsequent visit is required to clean these inaccessible areas, it will incur full-service charges, including any additional labor and travel costs. Access panel installation for inaccessible areas is available for an additional fee.

Additionally, the Client is responsible for ensuring that clean-out access openings are available in accordance with NFPA 96 standards. The Service Provider’s responsibility is limited to reporting any inaccessibility or non-compliance with access requirements. It is the Client’s responsibility to address these issues prior to the scheduled service to avoid delays or incomplete work.

7. Fire Suppression Systems

The Service Provider does not disarm, disable, or reactivate fire suppression systems. It is the Client’s sole responsibility to coordinate proper deactivation and reactivation of the system prior to service to prevent accidental discharge. The Service Provider is not liable for any damage or loss resulting from accidental system discharge during cleaning. Additionally, the Client is responsible for maintaining the fire suppression system—including fusible links and other components—in accordance with manufacturer guidelines.

8. System Evaluation

Service Provider will evaluate the condition of nine (9) critical points within the hood system during cleaning. This evaluation is for informational purposes only. While every effort is made to perform thorough and careful cleaning, the Service Provider cannot assume responsibility for any repairs, replacements, or issues related to the hood system failing to start or operate properly following service.

9. Damage & Repairs

Service Provider is not responsible for mechanical or structural issues related to the exhaust hood system, including damage from deferred maintenance revealed by cleaning (e.g., brittle fan belts, imbalanced fans). Service Provider may provide repair referrals or estimates but assumes no liability for repairs or replacements.

10. Chemical Use

Service Provider uses industry-approved chemicals. Client must notify Service Provider of any chemical sensitivities or restrictions prior to service.

11. Environmental Conditions

Effectiveness of cleaning and drying times may be affected by ambient temperature, humidity, and ventilation. Service Provider is not responsible for extended drying or related effects.

12. Damage Disclaimer

Service Provider is not responsible for damage caused by water, steam, chemicals, or the cleaning process, nor for damage due to improper equipment construction, non-compliance with NFPA or other local building codes, or pre-existing conditions or damage from prior exhaust cleaning.

13. Cleaning Outcome Disclaimer

Results may vary due to hood construction, surface materials, and pre-existing conditions. Some pre-existing stains or damage may be permanent and not fully removable.

14. Safety Precautions

Client agrees to remove or adequately protect any sensitive equipment, materials, or surfaces near the cleaning area prior to service. While the Service Provider will take reasonable precautions—including the use of plastic sheeting to cover nearby equipment and to contain wastewater and cleaning residues—Client acknowledges that complete containment is not always possible in all environments. The Service Provider is not responsible for any damage resulting from overspray, drips, or chemical residues that may affect adjacent equipment, surfaces, or furnishings. It remains the Client’s responsibility to ensure that vulnerable areas are appropriately protected in advance of service.

15. Compliance with Laws & Codes

Client affirms that all hood and exhaust systems comply with applicable local, state, and federal regulations including but not limited to NFPA 96. Service Provider’s service does not certify compliance and any deficiencies discovered should be addressed by the Client promptly.

16. Hazardous Conditions

If Service Provider identifies any hazardous conditions (e.g., structural damage, electrical hazards, gas leaks) during cleaning, Service Provider will notify Client immediately. Service Provider reserves the right to suspend or terminate services if conditions pose a risk to personnel or property.

17. Insurance and Liability

Service Provider maintains general liability insurance covering its operations. Client is responsible for carrying insurance covering property and equipment. Neither party is liable for indirect, consequential, or incidental damages arising from hood cleaning services.

18. Scheduling & Delays

Due to the nature of commercial kitchens, unforeseen delays may occur. Service Provider will make reasonable efforts to adhere to scheduled times but is not liable for delays caused by client site conditions, access issues, or operational interruptions.

19. Deferred Maintenance Disclaimer

Client acknowledges that the Service Provider is not responsible for any issues or failures that arise from deferred

maintenance of the system. If the system’s fan motors go out of balance or other mechanical failures occur due to deferred maintenance, these issues will not be the Service Provider’s responsibility. The Service Provider may point out such issues during service, but any repairs or corrective actions due to deferred maintenance are the sole responsibility of the Client.

Hood Inspection & Repairs Service Terms & Conditions

1. Scope of Service

Service Provider offers diagnostic and repair services for commercial kitchen exhaust systems. Upon site visit, our technicians will inspect the hood system to identify specific issues and recommend appropriate repairs. Potential services may include motor inspection or replacement, bearing lubrication, fan belt replacement, duct access panel installation or repair, motor amperage testing, and grease containment system upgrades. All repairs are quoted based on findings during the inspection, and only necessary work will be performed with Client approval.

Repairs deemed necessary during the inspection may be completed on the same day and are included in the inspection fee, subject to scope and availability, including:

Fan Belts:

· Inspection and replacement of fan belts.

· Annual Belt Replacement: Free belt replacement annually with a two-year service agreement at quarterly cleaning frequency.

Motor Services:

· Inspection of exhaust hood motors.

· Greasing of bearings.

· Evaluation of pulley systems for proper functionality.

Electrical Testing:

·Testing of motor amperage to ensure proper power distribution.

If repairs are identified during the inspection but cannot be completed the same day, they will require a follow-up visit.

In such cases, the inspection fee will cover the diagnostic assessment only. Any additional labor and materials necessary to complete the repairs will be billed separately and quoted prior to scheduling the return service. No additional work will be performed without Client approval, including:

Motor Services:

· Replacement of exhaust hood motors.

· Duct Access Panels: Installation and repair of duct access panels to ensure proper system cleaning access.

Grease Containment Systems:

· Repairs or upgrades to prevent roof damage and comply with code requirements.

2. Service Limitations & Third-Party Work

The Service Provider’s responsibilities are limited strictly to the services outlined in the agreed-upon scope of work. The Service Provider is not a licensed electrician and does not perform electrical work of any kind. The Service Provider is not responsible for the performance, condition, or safety of system components that malfunction, fail, or degrade over time, whether due to age, improper installation, manufacturer defects, or prior service by third parties. No liability is assumed for any damage or issues arising from work performed outside the scope of this agreement or by others.

3. Clarification on Non-Repairable Issues

The Service Provider is not responsible for repairs if the system is beyond repair or violates safety codes due to excessive wear, improper installation, or lack of regular maintenance.

4. Limitations of Liability

The Service Provider shall not be held liable for any business downtime, loss of income, or other consequential damages resulting from repair downtime or system failures.

5. Client’s Obligation for Regular Maintenance

The Client must ensure regular maintenance of the hood system (i.e., checking for debris, replacing filters) to avoid system failure and preserve warranties.

6. Risk of Pre-Existing Conditions

The Service Provider is not liable for issues caused by hidden or pre-existing conditions that are not immediately visible or repairable at the time of service.

7. Excessive Wear and Tear

Additional charges may apply if excessive wear and tear are found on components (e.g., fan belts, motors, or ductwork), which fall outside the scope of standard repairs.

8. Safety Codes and Compliance

Repairs will comply with all local building codes, safety standards, and NFPA 96 (National Fire Protection Association Code for Ventilation Control and Fire Protection). If a system fails to meet safety codes, the Client will be notified, and additional services or upgrades may be required.

9. Force Majeure

The Service Provider shall not be liable for delays or failure to perform repairs due to events beyond its control, such as natural disasters, strikes, or government restrictions.

10. Client’s Responsibility for Electrical Safety

The Client is responsible for ensuring that all electrical components (motors, wiring, etc.) are in good working condition prior to repairs. If the system does not meet electrical safety standards, work may be delayed or altered.

11. Termination for Unsafe Conditions

If unsafe working conditions (e.g., exposed wires, unstable equipment) are identified, the Service Provider reserves the right to halt work until the Client rectifies the issue. This may result in additional charges for re-scheduling or extended labor time.

12. Post-Repair System Testing

Upon completion of repairs, the system will be tested for functionality and safety compliance. Any issues identified post-testing will be addressed according to the standard service protocol.

Hydrojetting Service Terms & Conditons

1. Scope of Service

Hydro jetting is a cleaning method that uses high-pressure cold and/or hot water to remove grease, sludge, food waste, and other debris from the interior walls of commercial plumbing and drain lines. This service is commonly used to address slow drains, foul odors, and recurring blockages in kitchens, floor drains, and grease waste lines. Service Provider utilizes professional-grade hydro jetting equipment capable of breaking up soft blockages and flushing debris through the system, restoring flow and improving drainage performance.

2. Service Limitations

While hydro jetting is generally effective, the Service Provider does not guarantee full removal of hardened obstructions, nor does it prevent future clogs from forming. The Service Provider plumbing repairs, or pipe replacement, and assumes no responsibility for pre-existing damage, system deficiencies, or issues arising from prior work performed by others.

3. Site Access and Preparation

Client must provide safe, unobstructed access to the work area. Delays or additional charges may result from restricted or unsafe site conditions.

4. Equipment Use and Risks

Hydro jetting involves high-pressure water which may reveal or worsen existing plumbing defects such as cracks or corrosion. Service Provider is not responsible for damage resulting from pre-existing conditions.

Interceptor Pumping Service Terms & Conditions

1. Scope of Service

Service Provider’ scope is limited to pumping out the interceptor. The Service Provider does not enter the pipes, perform a full deep cleaning of the system, or clean the area surrounding the interceptor (these services available for an additional fee). Cleaning and maintenance of the surrounding area, as well as any plumbing or further cleaning beyond the pumping service, are the responsibility of the Client and are not included in the scope of services.

2. Accessibility

Client agrees that the interceptor shall be accessible on the scheduled service day in compliance with all applicable regulations, including but not limited to California Health and Safety Code Section 114259.1 and any other local, state, or federal regulations related to grease interceptors. Any access issues or obstructions may result in delays or additional charges.

3. Follow-Up Reports

FOG report specific to the client’s environmental health department jurisdiction standards measuring grease buildup within the interceptor system and before and after photos of tank will be provided with each follow-up report.

4. Site Condition

Client is responsible for maintaining the interceptor and surrounding area in a safe, clean, and accessible condition. Any damage or additional service required due to Client neglect or site conditions may incur extra charges. An additional $250 fee will apply if the contents of the tank are solidified due to deferred maintenance.

5. Condition Evaluation Disclaimer

Service Provider does not evaluate the condition, structural integrity, or long-term functionality of the interceptor beyond the scope of the pumping service. While Service Provider will advise the Client of any issues or concerns noted during the service in the follow-up report, Service Provider is not responsible for repairs, replacements, or any maintenance beyond pumping. Client acknowledges that any necessary repairs or replacements are the sole responsibility of the Client, and Service Provider does not provide recommendations or assume responsibility for corrective actions related to such matters.

6. Site Safety and Access in High Traffic or Risk Areas

If the interceptor lid or access points are located in high-traffic, public, or potentially hazardous areas, it is the responsibility of the property manager or Client to restrict access and maintain safety during service. This includes, but is not limited to, coning off the area, posting warning signs, or otherwise preventing unauthorized entry to minimize risk of injury. Service Provider shall not be responsible for accidents or injuries resulting from failure to adequately secure the area.

7. Equipment Use and Risks

– Service Provider uses specialized pumping equipment and will open interceptor lids or access points during service.

– Client acknowledges the inherent risks, including slips, trips, or falls around the interceptor and equipment.

– Client agrees to maintain a safe environment and hold Service Provider harmless from any injuries or damages related

to site conditions or Client’s failure to provide a safe workspace.

Interceptor Repair, Replacement & Installation Service Terms and Conditions

IN-GROUND GREASE INTERCEPTOR REPAIR, REPLACEMENT & INSTALLATION SERVICE-SPECIFIC TERMS & CONDITIONS

These In-Ground Grease Interceptor Repair, Replacement & Installation Service-Specific Terms & Conditions (“Interceptor Terms”) supplement and form part of North Bay Restaurant Services’ general Terms & Conditions (“General Terms”). In the event of a conflict between these Interceptor Terms and the General Terms, these Interceptor Terms shall control only with respect to the interceptor repair, replacement, excavation, installation, demolition, removal, and related work described in the applicable proposal.

For purposes of these Terms, “Contractor” means North Bay Pressure Washing, Inc. dba North Bay Restaurant Services and/or East Bay Restaurant Services, as identified in the applicable proposal. “Client” means the customer identified in the proposal. “Owner” means the property owner or other person or entity legally responsible for the property.

SCOPE OF WORK

Contractor shall perform only the work specifically identified in the applicable written proposal, estimate, work order, or subsequently approved written quote (“Scope of Work”).

The Scope of Work is based upon information reasonably available to Contractor at the time of estimating, including visible site conditions, information supplied by Client, available drawings or records, and any inspection, pumping, locating, or evaluation performed before the proposal.

Unless expressly stated otherwise in writing, the proposal does not constitute a representation or guarantee that all existing site, plumbing, structural, environmental, regulatory, or underground conditions have been identified.

Depending upon the applicable proposal, interceptor work may include:

Repair of an existing in-ground grease interceptor;
Structural repair or sealing of the interceptor;
Replacement of an existing interceptor;
Excavation and removal of an existing interceptor;
Installation of a new interceptor;
Specific interceptor components identified in the proposal;
Specific interceptor connections expressly identified in the proposal;
Backfill and compaction specifically identified in the proposal; and
Testing or inspection specifically identified in the proposal.

No work shall be deemed included merely because it may be customary, desirable, reasonably necessary, or required to achieve a particular condition unless that work is specifically identified in the written Scope of Work.

REPAIR WORK AND EXISTING INTERCEPTOR CONDITIONS

When the Scope of Work involves repair rather than complete replacement, Client acknowledges that the existing interceptor is a pre-existing structure and that its actual condition may not be fully ascertainable until excavation or exposure occurs.

Existing conditions may include:

Cracked, deteriorated, displaced, or structurally compromised tank walls or floors;
Deteriorated concrete, fiberglass, plastic, or other tank materials;
Damaged or deteriorated interceptor components;
Corroded, damaged, blocked, collapsed, or improperly configured piping;
Improperly installed inlet or outlet connections;
Failed or missing baffles, tees, risers, or flow-control devices;
Root intrusion;
Excessive grease, sludge, or accumulated solids;
Settlement or movement;
Groundwater infiltration;
Unsuitable or unstable soils;
Previous repairs or modifications;
Abandoned or undocumented piping;
Multiple or undocumented connections;
Tank dimensions, depth, capacity, or configuration differing from available records; and
Conditions caused by age, deferred maintenance, improper installation, or prior work performed by others.

A repair does not constitute a representation that the interceptor has been restored to “like-new” condition or that every existing defect has been corrected.

If the existing interceptor is determined to be beyond reasonably practicable or economical repair, Contractor may recommend replacement or additional corrective work. Any such work shall be outside the original Scope of Work unless specifically included in an updated or supplemental written quote approved by Client.

Contractor shall not be responsible for pre-existing conditions except to the extent caused by Contractor’s negligence or other liability that cannot lawfully be excluded.

CONTRACT PRICE IS BASED UPON SCOPE AND ASSUMPTIONS

The contract price stated in the proposal applies only to the Scope of Work and assumptions expressly stated in the proposal.

Client acknowledges that the final cost of an interceptor project may change if actual field conditions, quantities, site requirements, regulatory requirements, or project conditions differ materially from those reasonably anticipated when the proposal was prepared.

Additional costs may result from conditions that materially change the original Scope of Work, including additional excavation, unforeseen interceptor conditions, concealed conditions, additional disposal, required safety measures, or other circumstances identified in these Terms.

The contract price is not a guarantee of the final project cost where conditions materially differ from the assumptions upon which the proposal was based.

ESTIMATED QUANTITIES AND ASSUMPTIONS

Unless expressly stated otherwise, quantities shown in the proposal are estimates based upon information reasonably available at the time of bidding.

If the proposal contains allowances, estimated quantities, unit prices, dimensions, or other assumptions, the final requirements may differ based upon actual conditions encountered.

Examples include excavation quantities, disposal quantities, interceptor dimensions, material quantities, or other measurable items identified in the proposal.

Any estimate, allowance, dimension, quantity, or assumption is based upon information reasonably available at the time of estimating and is not a guarantee of actual field conditions.

UPDATED, REVISED AND SUPPLEMENTAL QUOTES

Contractor does not utilize traditional “Change Orders” for this type of work. If the Scope of Work must be modified or additional work is required, Contractor may provide Client with an updated, revised, or supplemental written quote.

An updated quote may be required when:

Actual site conditions differ materially from the conditions represented or reasonably anticipated;
Additional work is required;
The original Scope of Work cannot reasonably be completed as originally anticipated;
Additional materials or equipment are required;
Additional labor is required;
Additional disposal is required;
Additional safety measures are required;
A regulatory or AHJ requirement changes the Scope of Work;
Work by another contractor is required before Contractor can continue;
Additional excavation is required; or
Any other circumstance materially affects the original Scope of Work or price.

The updated quote may include:

Additional labor;
Additional materials;
Additional equipment;
Additional disposal;
Additional mobilization or demobilization;
Additional third-party services;
Additional safety measures;
Additional project time;
Additional permitting or regulatory requirements; or
Other costs reasonably associated with the revised Scope of Work.

Contractor will not be required to perform additional or materially revised work until Client has approved the updated quote in writing, except where immediate action is reasonably necessary to protect persons, property, the environment, the work, or to comply with applicable law.

Approval of an updated quote authorizes only the additional or revised work identified in that quote.

The original quoted price remains applicable to the original Scope of Work unless specifically modified by an approved updated or supplemental quote.

IF CLIENT DOES NOT APPROVE AN UPDATED QUOTE

If Client declines or does not approve an updated quote for additional or revised work necessary to proceed with the project, Contractor may suspend or discontinue the affected portion of the work.

Client shall remain responsible for amounts properly due for:

Work already performed;
Materials purchased, ordered, or specially obtained;
Equipment already mobilized or committed;
Disposal costs;
Mobilization and demobilization;
Restocking or cancellation charges;
Third-party charges; and
Other costs reasonably incurred by Contractor in connection with the project.

Contractor shall not be obligated to complete work that cannot reasonably or lawfully be completed within the original Scope of Work and original quoted price.

EXCLUSIONS

Unless specifically identified and priced in the Scope of Work, the following work is expressly excluded from this Agreement and is not included in the contract price.

Concrete, Asphalt and Surface Work

Contractor does not perform concrete, asphalt, paving, masonry, or related surface restoration work.

The following are expressly excluded:

Concrete installation or replacement;
Concrete finishing;
Asphalt replacement;
Paving;
Sidewalk replacement or repair;
Curb replacement or repair;
Parking-lot surface restoration;
Pavers;
Masonry;
Decorative surface restoration; and
Other concrete, asphalt, paving, or masonry work.

If access to the interceptor requires modification of concrete, asphalt, paving, or other surface materials, such work shall be performed by others unless specifically stated otherwise in writing.

Contractor shall not be responsible for arranging, coordinating, supervising, or warranting the work of a third-party concrete, paving, or restoration contractor unless expressly agreed to in writing.

Landscaping and Irrigation

Contractor does not perform landscaping or irrigation work.

The following are expressly excluded:

Landscaping removal or restoration;
Irrigation systems;
Irrigation piping;
Irrigation valves;
Irrigation controls;
Sprinkler systems;
Drip irrigation;
Irrigation lines running to, through, or from the interceptor area;
Landscaping restoration; and
Repair or replacement of any irrigation system encountered during excavation.

Client is responsible for identifying and, where necessary, arranging for a qualified contractor to locate, disconnect, protect, relocate, repair, or replace irrigation systems and irrigation piping before and after Contractor’s work.

Upstream and Downstream Piping

Unless specifically identified and priced in the Scope of Work, Contractor does not perform repair, replacement, relocation, rerouting, installation, or modification of piping running to or from the interceptor.

This includes, without limitation:

Grease-waste piping;
Sewer piping;
Wastewater piping;
Drain piping;
Storm-drain piping;
Underground plumbing;
Inlet piping;
Outlet piping;
Piping upstream of the interceptor;
Piping downstream of the interceptor;
Piping connecting the interceptor to a building;
Piping connecting the interceptor to a public or private sewer system; and
Any other underground piping connected to or associated with the interceptor.

The Scope of Work includes only the piping or connections specifically identified in the proposal.

Replacement or repair of an interceptor does not include correction of defective, collapsed, damaged, undersized, improperly sloped, blocked, deteriorated, or otherwise deficient piping located before or after the interceptor.

If existing piping is damaged, defective, inaccessible, or unsuitable for connection to the replacement interceptor, Contractor may notify Client and suspend the affected portion of the work until the condition is addressed.

Any required piping work shall be performed by others unless specifically added to the Scope of Work in an updated written quote approved by Client.

Contractor does not warrant the condition or performance of piping that Contractor did not repair or replace.

Dewatering and Groundwater

Contractor does not perform dewatering or groundwater-management work unless explicitly stated in the scope of work.

This includes:

Pumping groundwater from excavations;
Well-point systems;
Sump systems;
Groundwater diversion;
Groundwater treatment;
Groundwater discharge;
Continuous pumping;
Installation of dewatering equipment; and
Management or disposal of groundwater.

If groundwater prevents or interferes with the work, Contractor may stop the affected work and require Client approval for a change order to perform the necessary dewatering or groundwater-management work.

Any resulting delay, standby, remobilization, or other project impacts may affect the project schedule and price.

Contaminated Soil and Hazardous Materials

Contractor does not perform environmental remediation or hazardous-material work.

Contractor does not perform:

If contaminated soil, hazardous materials, regulated substances, chemical contamination, or other potentially hazardous materials are encountered, Contractor may immediately stop the affected work and remove its personnel from the affected area.

Client shall be responsible for engaging an appropriately qualified and licensed environmental or hazardous-material contractor to evaluate, remove, handle, transport, treat, or dispose of such materials.

Contractor shall not be responsible for the cost of environmental assessment, remediation, removal, disposal, delays, standby time, additional mobilization, or other costs resulting from such conditions.

Rock and Hard Excavation

Contractor does not perform rock excavation or specialized hard excavation.

This includes:

The contractor can perform excavation of the following, so long as it is specified in the scope of work or on an approved change order:

Boulders;
Rock formations;
Concrete-like subsurface material;
Hard digging requiring specialized rock-excavation equipment;

If rock or other material requiring specialized excavation methods is encountered, Contractor may stop the affected work. Client will be notified of additional necessary work and provided with a quote for approval of the work.

Client shall be responsible for arranging a properly qualified third party to perform the required rock excavation unless Contractor separately agrees in writing to perform such work.

Any resulting delay, standby, remobilization, or other project impact may affect the project schedule; any delays are subject to standby charges.

Engineering, Surveying and Design

Contractor does not provide:

Where such services are required, Client shall be responsible for retaining appropriately licensed professionals unless the proposal expressly states otherwise.

Utilities and Other Underground Systems

Contractor does not repair, replace, relocate, or modify underground utilities or private underground systems unless specifically identified in the Scope of Work.

This includes:

Electrical utilities;
Gas lines;
Water lines;
Irrigation lines;
Communication lines;
Data lines;
Private sewer lines;
Storm-drain systems;
Abandoned utilities;
Private utility systems;
Underground tanks;
Underground structures; and
Other underground systems not specifically included.

Client is responsible for providing Contractor with information concerning known private underground systems.

Contractor will exercise reasonable care during excavation but is not responsible for concealed, undocumented, abandoned, improperly marked, or improperly installed underground utilities or systems that could not reasonably have been identified before excavation, except to the extent damage results from Contractor’s negligence or other legally actionable conduct.

Permits, Engineering and Governmental Fees

Unless specifically identified in the Scope of Work, Contractor’s price does not include:

Contractor does not guarantee approval by any governmental agency or AHJ.

If an AHJ requires work that is outside Contractor’s Scope of Work or requires services Contractor does not perform, Client shall be responsible for arranging such work through an appropriately qualified third party.

Stormwater, Environmental and Erosion Control

Unless specifically stated in writing, Contractor does not provide:

Stormwater permitting;
SWPPP preparation;
Stormwater monitoring;
Environmental monitoring;
Environmental testing;
Erosion-control plans;
Sediment-control plans;
Environmental remediation;
Environmental consulting; or
Other specialized environmental compliance services.

Where such requirements apply, Client shall be responsible for retaining the appropriate qualified professionals or contractors.

Traffic Control and Site Access

Unless specifically included, Contractor does not provide:

Traffic-control plans;
Flaggers;
Roadway closures;
Parking-lot closures;
Special traffic permits;
Temporary roadway plates; or
Other specialized traffic-control services.

Client is responsible for coordinating access to the property and affected areas unless otherwise stated in the proposal.

Confined-Space Entry

Unless specifically identified in the Scope of Work, Contractor’s pricing is based upon non-entry work.

Contractor does not include confined-space entry into an interceptor, tank, vault, pit, manhole, sewer, or other restricted-access space unless expressly stated in the proposal.

If confined-space entry is requested or determined to be necessary, Contractor will determine whether it is able and willing to perform the entry based upon applicable law, safety requirements, personnel, equipment, atmospheric conditions, and actual site conditions.

Contractor is not obligated to perform confined-space entry simply because entry would facilitate or expedite the work.

If Contractor agrees to perform confined-space entry, the required personnel, atmospheric testing, monitoring, ventilation, isolation, retrieval equipment, attendants, entry supervisors, rescue arrangements, specialized PPE, standby time, equipment, mobilization, demobilization, pumping, disposal, permits, documentation, and other safety requirements shall be separately priced in an updated written quote.

Client shall not direct, pressure, or require Contractor personnel to enter a confined space when Contractor determines that entry is unsafe or unlawful.

Additional Costs Resulting From Excluded Conditions

The exclusions above identify work and conditions that are not included in Contractor’s Scope of Work or contract price.

If an excluded condition is encountered, Contractor may stop the affected portion of the work and notify Client.

Contractor is not obligated to perform excluded work.

Client shall be responsible for arranging an appropriately qualified third party to perform excluded work unless Contractor expressly agrees in writing to perform or coordinate such work.

If Contractor agrees to perform excluded or additional work, Contractor will provide an updated, revised, or supplemental written quote before proceeding, except where immediate action is reasonably necessary to protect persons, property, the environment, the work, or to comply with applicable law.

No excluded work shall be deemed included merely because it is necessary to allow the overall project to proceed.

No Responsibility for Third-Party Work

Where excluded work is performed by Client, another contractor, subcontractor, environmental company, concrete contractor, plumber, irrigation contractor, utility company, engineer, surveyor, or other third party, Contractor shall not be responsible for the quality, timing, cost, performance, warranty, licensing, or compliance of that third-party work.

Contractor does not warrant work performed by others.

Client is responsible for coordinating third-party work with Contractor to the extent reasonably necessary to prevent interference with Contractor’s Scope of Work.

Coordination of third-party work by the contractor or any delays caused by the interference or need for third party work may incur wait-time or stand-by charges.

EXCAVATION, TRENCHING AND SAFETY

Excavation work shall be performed in accordance with applicable safety requirements.

Actual excavation conditions may require additional safety measures, including protective systems, sloping, benching, shoring, barriers, access and egress, or other measures.

If additional safety measures are required because of actual site conditions and were not included in the original Scope of Work, Contractor may notify Client and, where Contractor agrees to perform the additional work, provide an updated quote.

Contractor may suspend work if conditions are unsafe or if required protective measures cannot reasonably be implemented.

UNDERGROUND UTILITIES AND SUBSURFACE INSTALLATIONS

Before excavation, Contractor will comply with applicable underground utility locating requirements, including requesting utility locating services through Underground Service Alert (811) where required.

Client shall provide Contractor with all information reasonably available concerning private or non-public underground facilities.

Client acknowledges that utility locating services do not necessarily identify every private, abandoned, undocumented, improperly installed, or inaccurately mapped underground facility.

Contractor shall exercise reasonable care during excavation but shall not be responsible for damage to concealed, undocumented, abandoned, privately owned, improperly marked, or improperly installed underground utilities or structures that could not reasonably have been identified before excavation, except to the extent caused by Contractor’s negligence or other legally actionable conduct.

Repair, relocation, protection, or replacement of such facilities shall be performed by others unless specifically included in an updated written quote approved by Client.

CONFINED SPACE AND RESTRICTED-ACCESS ENTRY

Grease interceptors, tanks, pits, vaults, manholes, sewers, and similar structures may constitute confined spaces or permit-required confined spaces depending upon their configuration, access and egress, atmospheric conditions, physical hazards, and the work being performed.

Contractor will determine, based upon applicable law and actual site conditions, whether entry is permitted and what safety measures are required.

California’s applicable construction confined-space requirements may require hazard evaluation, atmospheric testing, isolation, ventilation, communications, personal protective equipment, attendants, rescue procedures, entry documentation, and other safety measures.

Non-Entry Basis

Unless expressly stated in the Scope of Work, the proposal is based upon non-entry work.

Contractor is not obligated to enter an interceptor, tank, pit, vault, manhole, or other confined or restricted-access space merely because entry would be convenient, customary, or necessary to perform work that was not expressly included.

Where reasonably practicable, Contractor may use non-entry methods.

Additional Confined-Space Charges

If Contractor agrees to perform confined-space entry, additional charges may apply for:

Atmospheric testing;
Continuous atmospheric monitoring;
Oxygen, toxic-gas, combustible-gas, or other testing;
Mechanical or forced-air ventilation;
Isolation of inlet, outlet, or other lines;
Lockout/tagout or other energy isolation;
Retrieval equipment;
Harnesses and lifelines;
Tripods or retrieval systems;
Dedicated attendants;
Entry supervisors;
Additional trained personnel;
Rescue or emergency-response arrangements;
Specialized lighting;
Respiratory protection;
Personal protective equipment;
Decontamination;
Additional pumping;
Additional disposal;
Additional permits or documentation;
Standby time;
Specialized equipment; and
Additional mobilization and demobilization.

These costs shall be included in an updated written quote when reasonably practicable before entry is performed.

No Forced or Unauthorized Entry

Client shall not require, direct, pressure, or otherwise attempt to compel Contractor personnel to enter an interceptor or other confined space when Contractor determines that entry is unsafe, unlawful, or inconsistent with Contractor’s safety procedures.

Contractor’s refusal, suspension, or termination of such entry shall not constitute a breach of this Agreement.

Conditions Discovered During Entry

If dangerous or materially different conditions are discovered after entry, Contractor may immediately terminate the entry and remove its personnel.

Additional work required to address such conditions shall be outside the original Scope of Work and, if Contractor agrees to perform it, shall be addressed through an updated written quote.

REMOVAL AND DISPOSAL

Removal of an existing interceptor includes removal only to the extent specifically described in the Scope of Work.

Disposal pricing is based upon the anticipated quantity and classification of materials at the time of proposal.

Contractor does not accept responsibility for hazardous, contaminated, or regulated materials as described in the Exclusions.

If disposal requirements differ materially from those anticipated, Contractor may stop the affected work and require Client to arrange appropriate third-party services.

INTERCEPTOR SIZING AND DESIGN

Client is responsible for providing accurate information concerning the facility’s fixtures, wastewater flow, usage, operations, existing plumbing, and other information relevant to interceptor sizing.

Where sizing or design is based upon information supplied by Client, Contractor is not responsible for inaccuracies in that information.

Engineering, stamped plans, hydraulic calculations, surveying, geotechnical services, or other professional design services are excluded unless expressly included.

Contractor does not warrant that an interceptor will satisfy a particular regulatory requirement unless the applicable requirement, size, capacity, design, and Scope of Work are expressly identified in writing.

PERMITS, INSPECTIONS AND AHJ REQUIREMENTS

Contractor will coordinate permits and inspections only to the extent specifically stated in the proposal.

Unless expressly included, Client is responsible for applicable permit fees, plan-check fees, engineering fees, surveying fees, testing fees, inspection fees, agency fees, utility fees, and other governmental or third-party charges.

The project remains subject to the requirements of the applicable AHJ.

If the AHJ requires modifications to the Scope of Work, additional engineering, different equipment, additional piping, additional inspections, testing, restoration, or other work, such requirements may require an updated quote or work by an appropriately qualified third party.

Contractor does not guarantee approval by any governmental agency or AHJ where approval depends upon conditions outside Contractor’s control.

ACCESS AND CLIENT RESPONSIBILITIES

Client shall provide safe and reasonably unobstructed access to the work area.

Before work begins, Client shall:

Remove vehicles, equipment, merchandise, and other property from the work area;
Provide access to gates, driveways, parking areas, and work areas;
Identify known underground utilities and structures;
Provide available plans and site information;
Obtain property-owner, landlord, or management authorization;
Coordinate access with tenants, employees, vendors, and occupants;
Provide adequate space for Contractor’s equipment, trucks, materials, and spoils; and
Maintain safe conditions for employees, customers, vendors, and other persons.

Client shall coordinate the work of other contractors responsible for excluded concrete, asphalt, plumbing, piping, irrigation, environmental, dewatering, traffic-control, engineering, or other work.

Delays, standby time, additional mobilization, remobilization, or other costs resulting from inadequate access, site interference, failure to prepare the work area, delays by other contractors, or Client-caused delays may affect the project schedule and price.

TRAFFIC AND PUBLIC ACCESS

If the work occurs in a parking lot, driveway, roadway, sidewalk, loading area, customer-accessible area, or other location subject to vehicle or pedestrian traffic, Client shall coordinate closure or restriction of affected areas unless traffic control is expressly included.

Additional traffic-control requirements not included in the Scope of Work shall be Client’s responsibility.

Client shall not permit vehicles, pedestrians, employees, customers, or other persons to enter an active excavation or restricted work area.

TESTING AND ACCEPTANCE

Upon completion, Contractor shall perform reasonable testing of the work included in the Scope of Work to the extent applicable and reasonably practicable.

Testing does not constitute a guarantee of portions of the existing plumbing system that were not replaced or repaired.

Client shall promptly notify Contractor of any apparent deficiencies.

Acceptance of completed work does not waive applicable warranty rights for covered workmanship defects that could not reasonably have been discovered at completion.

WARRANTY

Unless a different warranty is expressly stated in the proposal, Contractor warrants its workmanship for one (1) year from substantial completion.

This workmanship warranty applies only to work actually performed by Contractor.

The warranty does not cover:

Existing portions of the interceptor not repaired or replaced;
Existing piping not included in the Scope of Work;
Work performed by other contractors;
Manufacturer defects;
Normal wear and tear;
Damage caused by third parties;
Misuse or abuse;
Vehicle impact;
Settlement or shifting soil;
Groundwater;
Roots;
Chemical or environmental conditions;
Deferred maintenance;
Blockages or backups originating outside the repaired or replaced portion;
Failure of pumps, panels, or other equipment installed by Contractor (other than manufacturer warranty)
Modifications performed by others; or
Conditions outside Contractor’s reasonable control.

Manufacturer warranties, if any, shall be passed through to Client to the extent permitted by the manufacturer.

Client shall provide Contractor reasonable access to inspect and perform covered warranty work.

Client shall provide Contractor reasonable notice and an opportunity to inspect and, where appropriate, correct an alleged warranty defect before another contractor performs corrective work, except in an emergency or where immediate action is reasonably necessary to prevent injury or significant property damage.

NO GUARANTEE OF ENTIRE SYSTEM PERFORMANCE

Repair or replacement of an interceptor does not constitute a warranty that the entire grease-waste, sewer, drainage, or wastewater system will operate without future blockage, backup, odor, leakage, surcharge, or other problems.

Overall system performance may depend upon:

Upstream piping;
Downstream piping;
Municipal sewer infrastructure;
Pump systems;
Flow rates;
Grease accumulation;
Wastewater characteristics;
Maintenance practices;
Plumbing configuration; and
Other components outside the Scope of Work.

Client remains responsible for routine pumping, cleaning, maintenance, proper use, and regulatory compliance after completion.

DEFERRED MAINTENANCE AND MISUSE

Client acknowledges that deferred pumping, cleaning, inspection, or maintenance may contribute to deterioration, blockage, backups, odors, structural damage, and system failure.

Contractor shall not be responsible for conditions or additional damage resulting from deferred maintenance, misuse, improper disposal practices, or failure to maintain the system.

PROJECT SCHEDULE AND DELAYS

The anticipated schedule is an estimate dependent upon permitting, inspections, material availability, weather, access, utility locating, subcontractor availability, equipment availability, work by other contractors, and other factors.

Contractor shall not be responsible for delays caused by:

Weather;
Governmental agencies;
Inspections;
Utility companies;
Material shortages;
Labor shortages;
Subcontractor delays;
Equipment failure;
Unforeseen conditions;
Client-requested changes;
Delayed Client approvals;
Restricted access;
Unsafe conditions;
Permit or plan-review delays;
Concealed conditions;
Delays caused by other contractors;
Acts of God; or
Other circumstances beyond Contractor’s reasonable control.

Additional costs resulting from Client-caused delays, other contractors, or changes may be charged to Client where permitted by the Agreement.

PAYMENT TERMS

Payment shall be governed by the General Terms unless the proposal establishes a project-specific payment schedule.

Where the proposal establishes deposits, mobilization payments, progress payments, material payments, or final payments, Client agrees to make those payments according to the stated schedule.

Contractor may suspend work for nonpayment or failure to provide required payment authorization, subject to applicable law.

Late charges, collection costs, suspension rights, and credit terms shall be governed by the General Terms.

Nothing in this Agreement waives Contractor’s rights or remedies available under California law.

CONTRACTOR LICENSING AND LEGAL COMPLIANCE

Contractor shall maintain the contractor license(s), classifications, insurance, workers’ compensation coverage, and other credentials required for the work it performs.

The parties intend that all work performed under this Agreement shall be performed in compliance with applicable federal, state, and local laws, regulations, codes, safety requirements, and AHJ requirements.

Nothing in this Agreement authorizes either party to perform work in violation of applicable law.

Where a particular portion of the Scope of Work requires a separately licensed trade or specialty contractor, Contractor may utilize an appropriately licensed subcontractor or third-party provider.

INSURANCE

Contractor maintains commercial general liability insurance and workers’ compensation insurance as required by applicable California law.

Certificates of insurance may be provided upon request.

Client is responsible for maintaining insurance appropriate for its property, operations, business interruption exposure, and other risks associated with the property.

INDEMNIFICATION

To the maximum extent permitted by applicable law, Client agrees to indemnify, defend, and hold harmless Contractor, its officers, employees, agents, and subcontractors from claims, damages, losses, liabilities, and reasonable expenses arising from:

Client’s negligence or willful misconduct;
Failure to disclose known site conditions;
Failure to identify known private utilities;
Unauthorized access to or interference with the work area;
Failure to maintain required site safety;
Client’s breach of this Agreement; or
Acts or omissions of Client or persons under Client’s control.

This provision does not require Client to indemnify Contractor for Contractor’s own negligence or other liability to the extent such indemnification is prohibited by applicable law.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Contractor shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including loss of profits, loss of business, loss of use, business interruption, loss of revenue, or similar damages arising from work, delays, system failures, or conditions outside Contractor’s Scope of Work.

Nothing in this Agreement shall waive or limit liability that cannot lawfully be waived or limited under California law.

SUBCONTRACTORS AND THIRD-PARTY SERVICES

Contractor may utilize qualified subcontractors or third-party vendors where reasonably necessary.

Third-party services, including engineering, surveying, testing, environmental services, traffic control, specialized disposal, electrical work, plumbing work, or other specialty services may be separately contracted or billed unless expressly included.

Contractor does not warrant work performed by third parties engaged directly by Client.

MECHANICS LIENS, PRELIMINARY NOTICES AND PAYMENT RIGHTS

Nothing in this Agreement waives Contractor’s statutory payment rights.

California law provides statutory procedures governing mechanics liens, preliminary notices, stop-payment notices, payment bonds, and related remedies for private works of improvement.

Where applicable, Contractor may provide notices required by law and may exercise any payment remedies available under California law.

Client acknowledges that subcontractors, laborers, and material suppliers may have independent statutory rights relating to payment and liens.

STATUTORY NOTICES

Where required by applicable California law, Contractor will provide the statutory notices applicable to the project.

Any statutory notice required for a particular project shall be provided in the form and manner required by applicable law.

Nothing in this Agreement is intended to replace, modify, or waive a statutory notice whose form, timing, or content is prescribed by law.

CLIENT AUTHORITY

The person approving the proposal represents that they have authority to authorize the work and bind Client.

Client is responsible for obtaining necessary authorization from the property owner, landlord, property manager, tenant, lender, property association, governmental agency, or other party with an interest in the property.

Contractor is not responsible for disputes between Client and third parties concerning authorization, access, ownership, payment, restoration, or responsibility for the work.

WRITTEN APPROVALS AND ELECTRONIC ACCEPTANCE

For purposes of this Agreement, written approval may include:

A signed document;
Electronic signature;
Email;
Text message;
Client portal approval;
Electronic proposal-system acceptance; or
Other written electronic communication reasonably establishing Client’s authorization.

Contractor may require a signed or electronically accepted updated quote before scheduling additional work.

GOVERNING LAW AND VENUE

This Agreement shall be governed by the laws of the State of California.

To the extent permitted by applicable law, legal actions arising from or relating to this Agreement shall be brought in the courts located in Sonoma County, California.

SEVERABILITY

If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in effect to the fullest extent permitted by law.

ENTIRE AGREEMENT

These Interceptor Terms, the General Terms, the applicable proposal or work order, and any approved updated, revised, or supplemental quotes constitute the entire agreement concerning the applicable interceptor work and supersede prior oral or written discussions concerning that work.

Client acknowledges that it has had the opportunity to review this Agreement and seek independent legal advice before authorizing the work.

IMPORTANT PROJECT-SPECIFIC NOTICE

INTERCEPTOR WORK INVOLVES CONCEALED CONDITIONS

The Client understands that the actual condition, size, depth, configuration, structural condition, and surrounding conditions of an in-ground grease interceptor cannot always be determined before excavation.

The contract price is based upon the Scope of Work and assumptions stated in the proposal.

If actual conditions materially differ from those assumptions, additional labor, materials, equipment, disposal, safety measures, third-party services, or schedule adjustments may be required.

Where additional or revised work is required, Contractor may provide an updated, revised, or supplemental written quote.

IMPORTANT: PIPING TO AND FROM THE INTERCEPTOR

Unless specifically identified in the Scope of Work, repair, replacement, relocation, rerouting, installation, or modification of piping running to or from the interceptor is NOT included.

This includes upstream and downstream grease-waste piping, sewer piping, wastewater piping, drain piping, storm-drain piping, and underground plumbing.

If existing piping is damaged, defective, collapsed, inaccessible, improperly sloped, undersized, or otherwise unsuitable, the required piping work shall be performed by others unless specifically added to the Scope of Work in an updated written quote approved by Client.

IMPORTANT: CONCRETE AND SURFACE RESTORATION

Contractor does not perform concrete, asphalt, paving, masonry, sidewalk, curb, landscaping, or irrigation work unless specifically stated otherwise in writing.

Client is responsible for arranging qualified third-party contractors for such work where required.

IMPORTANT: CONFINED-SPACE ENTRY

Pricing is based upon non-entry work unless confined-space entry is specifically identified in the proposal.

If Contractor agrees to perform confined-space entry, additional charges may apply for personnel, testing, monitoring, ventilation, isolation, retrieval systems, attendants, rescue arrangements, PPE, permits, pumping, disposal, standby time, mobilization, demobilization, and other legally or operationally required safety measures.

Contractor may refuse or discontinue entry whenever it determines that entry cannot be performed safely or lawfully.

ADDITIONAL WORK CAN CHANGE BOTH PRICE AND SCHEDULE

The Client understands that concealed conditions, AHJ requirements, utility conflicts, additional excavation, piping deficiencies, confined-space requirements, safety requirements, material availability, delays by other contractors, and other conditions may require an updated quote and may increase the contract price or extend the project schedule.

The original quoted price applies only to the original Scope of Work and stated assumptions.

No additional or revised work is included merely because it is necessary to allow the overall project to proceed.

Download the PDF: Interceptor Repair and Replacement Terms and Conditions

Steam Cleaning Service Terms & Conditions

1. Scope of Service

Service Provider provides steam cleaning services for including the removal of grease, grime, stains, and debris using high-pressure hot water and commercial-grade steam equipment with food-safe, environmentally compliant cleaning agents. Cleaning is limited to non-electrical, accessible surfaces and does not include interior components, refrigeration systems, or surface repairs. All work is performed in accordance with industry best practices and sanitation standards. Services may include:

Kitchen Equipment & Appliances – Degreasing and sanitizing of non-electrical surfaces on commercial kitchen appliances.

Walk-In Coolers & Freezers – Steam cleaning of floors, thresholds, and exterior walls (excluding electrical or refrigeration systems).

Floors & Drains – Removal of built-up grease, grime, and debris from commercial kitchen floors, back-of-house areas, and loading docks, with special attention to floor drains (surface level only).

Garbage Enclosures & Waste Bins – Steam cleaning and deodorizing of dumpster areas, dumpsters, oil containers, and surrounding surfaces to reduce odor and pest attraction.

Outdoor Surfaces & Storefronts – Steam Cleaning of sidewalks, patios, drive-thru lanes, entrances, and exterior walls to remove dirt, stains, gum, and organic buildup.

2. Service Documentation

Before and after photos of each cleaning will be provided after every service.

3. Electrical Safety

Client acknowledges that no electrical equipment should be operated when wet or damp. Service Provider is not

responsible for any damage or hazards related to electrical use during or after cleaning.

4. Accessibility

Client is responsible for ensuring all cleaning areas are accessible. Service Provider is not responsible for cleaning inaccessible areas or for making them accessible.

5. Cancellation Policy

Cancellations made more than 48 hours before the scheduled service start time are free of charge. Cancellations within 48 hours may incur a cancellation or lockout fee of 50% to 90% of the scheduled service cost.

6. Damage Disclaimer

Service Provider is not responsible for damage caused by water, steam, chemicals, or the cleaning process itself, nor for damage due to improper construction or condition of equipment.

7. Post-Service Moisture

Following appliance cleaning, excess moisture may continue to drip from equipment. Service Provider may leave clean rags underneath appliances to collect runoff but is not responsible for moisture accumulation or related damage.

8. Cleaning Outcome Disclaimer

While Service Provider employs industry-leading techniques and experience, results may vary due to material properties and pre-existing conditions. Some pre-existing stains or damage may be permanent and not fully removable.

9. Gas Appliance Pilot Lights

Gas appliances may require relighting of pilot lights after drying. Service Provider technicians will relight pilot lights as part of the service but are not responsible if the pilot lights go out after the service is completed. Client acknowledges that any issues with pilot lights after the service are outside the scope of the Service Provider’s responsibility.

10. Surface Compatibility

Certain surfaces may be sensitive to steam, heat, or moisture. Service Provider does not guarantee compatibility with all materials and is not responsible for damage caused by steam cleaning on delicate or non-standard surfaces.

11. Chemical Use

Where chemicals or cleaning agents are used alongside steam, Service Provider will use only industry-approved products. Client must notify Service Provider of any allergies, sensitivities, or restrictions related to cleaning agents prior to service.

12. Client’s Responsibility for Valuables

Client agrees to remove or secure any valuable or fragile items in or around the service area prior to the scheduled service. While the Service Provider maintains appropriate crime insurance, it cannot be held responsible for loss or damage to items that are left unsecured in publicly accessible or high-traffic areas during the time of service. This policy is intended to help protect against potential incidents involving unauthorized individuals or passersby, not as a reflection of Service Provider personnel.

13. Environmental Conditions

Steam cleaning effectiveness and drying times may be affected by ambient temperature, humidity, and ventilation. Service Provider is not responsible for extended drying times or related effects.

Used Cooking Oil Collection & Recycling Service

1. Scope of Service

North Bay Pressure Restaurant Services provides complimentary used cooking oil collection & recycling services. The Client may use a container supplied by NBRS or, with prior approval, their own container that meets safety and capacity requirements. Our team will collect used cooking oil from the designated container on a scheduled basis at no charge and transport it to authorized recycling facilities where it is processed into biodiesel fuel. Proper storage and handling of the oil container, cleanliness of the surrounding area, and training of staff for proper disposal techniques and cleanliness practices is the Client’s responsibility to ensure safety and maintain service eligibility.

2. Service & Container Use

Service Provider provides free collection of used cooking oil (UCO) containers, contingent upon exclusive use for storage of UCO from deep fryers. Containers must not be used for grease, animal fats, trash, or other non-recyclable materials. Such materials will incur additional disposal fees and may result in suspension of services and removal of Service Provider-owned containers.

3. Container Size & Condition

Container size is assigned based on anticipated volume and service routes. Client is responsible for container maintenance. Damage beyond normal wear and tear will result in replacement charges.

4. Used Cooking Oil (UCO) Storage & Liability:

The Client acknowledges that the storage of used cooking oil involves inherent safety and environmental risks, including potential spills, fire hazards, and pest attraction. The Client agrees to provide adequate staff training and implement appropriate spill-prevention and containment measures to minimize these risks and maintain a safe storage area. North Bay Pressure Washing Inc. is not responsible for any spills, contamination, or unsafe conditions resulting from improper storage, handling, or inadequate staff training. Additionally, the Client is solely responsible for any mess, grease, or oil residues present around or near the UCO container prior to or following oil collection. The Service Provider’s equipment and procedures ensure that no spills or messes are caused during the pumping process, and therefore, Service Provider will not clean or remediate any existing grease or oil accumulation around the container.

5. Regulatory Compliance & Documentation

Service Provider will sign IKG manifests on behalf of the Client as the generator of UCO, retaining these documents for at least three years and making them available upon request.

6. Access Requirements

The Client must provide necessary access—such as keys, gate codes, or other entry credentials—for containers stored inside secured or restricted areas. Failure to provide timely access may result in delayed or suspended collection services. Following each collection, North Bay Pressure Washing Inc. will securely lock the container to prevent theft, contamination, or unauthorized use. The Client agrees that container locks are not to be tampered with, removed, or bypassed by anyone other than authorized personnel. Any damage or interference with the locks may result in service disruption and potential liability for associated costs.

7. Liability Disclaimer

Service Provider is not liable for any damages, losses, or injuries arising from improper container use, inadequate site maintenance, or failure to follow safety protocols. Client assumes all risk associated with UCO storage and handling.

8. Indemnification

Client agrees to indemnify, defend, and hold harmless Service Provider , its officers, employees, and agents from any claims, damages, liabilities, or expenses arising from Client’s breach of these terms, negligence, or misuse of containers.

9. Contract Term, Termination & Right of First Refusal

This agreement remains in effect until terminated by mutual written consent. Either party may terminate upon thirty (30) days written notice. The Client grants Service Provider a right of first refusal for all comparable UCO collection services and agrees to allow Service Provider to match any third-party offers.

READY TO SIMPLIFY YOUR KITCHEN MAINTENANCE?
GIVE US A CALL!

READY TO SIMPLIFY YOUR KITCHEN MAINTENANCE?
GIVE US A CALL!

We’re Here to Help

Locations

Services

Areas We Serve

READY TO SIMPLIFY YOUR KITCHEN MAINTENANCE? GIVE US A CALL!

READY TO SIMPLIFY YOUR KITCHEN MAINTENANCE? GIVE US A CALL!

We’re Here to Help

Locations

Services

Areas We Serve

READY TO SIMPLIFY YOUR KITCHEN MAINTENANCE?
GIVE US A CALL!

READY TO SIMPLIFY YOUR KITCHEN MAINTENANCE?
GIVE US A CALL!